Accessibility and Visit Regulations
Find out all you have to know before the visit
Access to the museum and Additional advice
Visitors suffering of cardiovascular and motor diseases are strongly advised not to visit the museum. Fondazione Venezia – Servizi alla Persona is not liable for any responsibility.
Visitors with disabilities willing to visit the Scala Contarini have to contact the booking office in advance as there is no lift available on site.
- Drink or eat
- Take large animals
- Take large bags or backpacks
- Touch the exhibition artworks
- Allow unattended children to enter the Belvedere of the Scala Contarini del Bovolo
- Run within the museum premises and be harmful for other visitors and/or for the museum collections
- Trespass museum barriers and premises
Photos and Videos
Visitors may be subject to photographs, audio or videos in the interest of museum documentation or publishing.
Museum Vistors Regulations & Information, Ticket Purchase Terms and Conditions
Please be reminded that by entering the museum websites, visiting the pages and/or using the available materials and services, you are deemed to agree to accept the general Terms and Condition and you are legally bound to them in accordance with the applicable law.
General Conditions of on-line purchase
The ticket is valid only when purchased through the official website www.gioiellinascostidivenezia.it. The Foundation is responsible for ticket fares purchased via the official website only; tickets for both the Scala Contarini del Bovolo and for the Oratorio dei Crociferi are available on the website for visitors of the age of 18 or over.
In order to purchase on-line tickets, you shall provide name and surname, a valid credit card and a valid e-mail address. Once the on-line booking is confirmed, you will receive an e-mail confirmation with the order number. E-tickets can be presented at the museum box-office or printed at the museum kiosk.
E-tickets can be purchased only by providing valid credit /debit cards (Visa, Master Card, Paypal). Any ticket has to be considered valid only if followed by a confirmation number.
Once purchased, you are allowed in the museum at the time and date stated on the ticket.
Please check your ticket carefully as tickets are non- refundable.
Late arrivals will prevent you from entering the museum or have a refund.
Access the museum- Terms and Conditions
Tickets are considered valid only when purchased on the official website www.scalacontarinidelbovolo.com, at the museum box office or via authorised retailers.
Ticket holders will be requested to show proof of identity against the name provided during the ticket purchase. Anyone showing non-valid tickets (e.g tickets have been lost or stolen, duplicated or acquired in contrast to the general conditions of purchase) will not be admitted to the museum and may be asked to leave the premises by authorised members of staff.
Tickets are personal and cannot be released at valuable consideration or handed over to third parties.
Tickets are only valid for the entrance to the selected museum and cannot be re-used. Visitors willing to come back must purchase another ticket.
All details related to opening days and times are available on the museum website.
A maximum of 35 visitors at once are admitted to the Scala Contarini del Bovolo and the Sala del Tintoretto. The visit will last 30 minutes.
You must retain your ticket safely throughout the visit for production on demand by one of our member of staff inside the museum premises.
Children under the age of 12 must be accompanied by an adult.
- Children up to 12 years-old
- Residents in Venice municipality- with a valid I.D. Card.
- Employees of IRE and Fondazione Venezia Servizi alla Persona
- Licensed tour guides
Free tickets cannot be booked.
Tickets policy (amendments and cancellations)
Data protection policy